"“You’re giving me a stern look, miss.” “Well, yes. It was rather a chilly decision, wasn’t it?” “Someone has to make ’em,” said Mrs. Ogg sharply. “Besides, I’ve been around for some time and I’ve noticed that them as has it in them to shine will shine through six layers of muck, whereas those who ain’t shiny won’t shine however much you buff ’em. You may think otherwise, but it was me standing there.” (p. 279)"