"Wikipedia's openness isn't a mistake; it's the source of its success. A dedicated community solves problems that official leaders wouldn't even know were there. Meanwhile, their volunteerism largely eliminates infighting about who gets to be what. ... Wikipedia's biggest problems have come when it's strayed from this path, when it's given some people official titles and specified tasks. Whenever that happens, real work slows down and squabbling speeds up. But it's an easy mistake to make, so it gets made again and again."