"A patient is the most important person in our hospital. He is not an interruption to our work, he is the purpose of it. He is not an outsider in our hospital. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so. Attributed to Gandhi since the 1970s. While Gandhi was in charge of a company of stretcher bearers, he did not run a hospital. The origin of this quote can be found in a number of business publications in the 1940s. A version attributed to Gandhi in a 1970 advertisement in Foreign Trade of India states "A customer is the most important visitor on our premises." The quote is the motto of Bombay Hospital, but no attribution to Gandhi is currently given."
January 1, 1970
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