"If you undertake the management of workmen, study their peculiarities. The workmen of no nation work hard if left to themselves. You will get better results by organising their work well than by trying to force them to work hard by unnecessary severity. Enforce always strict discipline with strict justice. Remember that men must, of necessity, be led by some one, and let them feel that you are naturally the person most interested in their welfare, and that if they have anything to complain of at all, you are the first person they should come to, to have their grievance remedied. Learn to know good from bad work, and a good from a bad workman."
January 1, 1970
https://en.wikiquote.org/wiki/Alexander_McDonnell_(engineer)