"We want to understand the issues our clients are facing. This will help us to plan better to extend our financial services to more Rwandans but through the use of technology as our main focus of better service delivery in the coming year.(Turashaka kumenya ibibazo abakiliya bacu bahura na byo. Ibi bizadufasha gutegura neza uburyo bwo kugeza serivisi z'imari ku Banyarwanda benshi, dukoresheje ikoranabuhanga nk'inkingi y'ingenzi mu gutanga serivisi zinoze mu mwaka utaha.)"