"“HMRC and I personally regret any anxiety that customers have suffered, and I will come to each of the points that yo…"

"“The key big building blocks for this include the reconciliation exercise that we are going through at the moment, wh…"

"We serve everybody. We don't have a choice about who we serve."

"“I think HMRC is quite disadvantaged because we don’t have a choice about who we serve. We have to serve 30 million t…"

"“We feel deeply, deeply sorry for the distress that we have caused to many customers in bringing personal tax records…"

"“Our staff are our greatest asset, and we need to be open and honest and really listen to their views on how we can s…"

"“I fear for my life. I have not given my statement to IG Prisons. I confirm that I have not spoken to anyone.”"

"“I have forgiven all those people who have hurt me during this process and I would say that one must learn how to for…"

"“I was successful, little did I know that women aren’t allowed to. Ambition is a man’s domain after all.”"

"My life crashed, unexpectedly, one morning in 2015. I was accused of the most heinous crime there can be... My charac…"