"At the heart of this culture is an understanding that an organization's ability to learn, and translate that learning…"

"The best Six Sigma projects begin not inside the business but outside it, focused on answering the question—how can w…"

"Loyalty to a company, it's nonsense."

"I enjoy challenging a person's ideas. No one loves a good and passionately fought argument more than I do. This isn't…"

"The best way to support dreams and stretch is to set apart small ideas with big potential, then give people positive …"

"I wanted to change the rules of engagement, asking for more— from fewer. I was insisting that we had to have on…"

"In GE every day, there's an informal, unspoken personnel review—in the lunchroom, the hallways, and in every bu…"

"In manufacturing, we try to stamp out variance. With people, variance is everything."

"Change has no constituency—and a perceived revolution has even less."

"Six Sigma has forever changed GE. Everyone—from the Six Sigma zealots emerging from their Black Belt tours, to the en…"