"Don't be stopped by the "if you can't define it and measure it, I don't have to pay attention to it" ploy. No one can…"

"Expand the boundary of caring."

"Changing the length of a delay may utterly change behavior. [...] Overshoots, oscillations, and collapses are always …"

"Pay attention to what is important, not just what is quantifiable."

"Seeing systems whole requires more than being "interdisciplinary," if that word means, as it usually does, putting to…"

"And finally, starting with history discourages the common and distracting tendency we all have to define a problem no…"

"Before you charge in to make things better, pay attention to the value of what's already there."

"Pretending you're in control even when you aren't is a recipe not only for mistakes, but for not learning from mistak…"

"If I could, I would add an Eleventh Commandment: Thou shalt not distort, delay, or sequester information."

"Systems thinking can only tell us to do these things. It can't do them for us. And so we are brought to the gap betwe…"