"They could have hired a big gun externally for this role yet they’re empowering their own."

"They call out bullshit really quickly."

"It’s because I’m a young, female CEO, but I think it’s important to build an environment where people don’t think tha…"

"Ben and Aaron are my mentors. They have totally formed my career."

"Half of luxury consumers in the world will soon be millennials, but at the moment our product isn’t focused on them."

"A key theme will be making sure we’ve got a membership offering that does."

"It gives you a degree of stamina and allows you to empathise with people in a different way."

"I have this thing about being ‘human’ in business."

"We all have personal challenges, and I’d love to foster an environment to feel that’s OK."

"You have to really give them what they want, or they’ll walk."