"According to Goldstein (1993), many organizations do not train employees adequately. For example, training programs are either poorly designed or designed in a way that does not meet the needs of employees. Either way, employees may be inadequately prepared to meet their role demands. Like the other two role stressors covered in this chapter, role overload is most often assessed through self-report questionnaires. One popular role overload measure is a scale developed by Caplanet al. (1975). As would be expected, these items appropriately reflect the frequency and intensity of role demands (e.g., “How much workload do you have?”). Respondents would typically respond to these items on a scale ranging from “very light” to “extremely heavy. Despite the popularity of this measure, there are undoubtedly other ways to measure role overload that employ non-self-report methods... [such as] some combination of objective and subjective measures."
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Academics from the United StatesPsychologists from the United StatesBusiness theorists from the United States
Original Language: English
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https://en.wikiquote.org/wiki/Steve_M._Jex
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Steve M. Jex
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