"Service is the currency that keeps our economy moving. I serve you in one business, you serve me in another. When eit…"

"Delighted customers are the only advertisement everyone believes."

"Service does not exist at the expense of your profits. Profit exists because you made the investment in service."

"If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have."

"The right measure is not how many customers you've got, but how closely you hold them."

"Exceeding expectations is where satisfaction ends and loyalty begins."

"Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless."

"You've got one mouth and two ears. There's a reason."

"The shelter of excuses has a leaky roof."

"The cutting edge of service is always being honed and polished."