"An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it. Where an information retrieval system tends not to be used, a more capable information retrieval system may tend to be used even less."
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Calvin Mooers (1959) Mooers' law: or, why some retrieval systems are used and others are not. p. 138.
https://en.wikiquote.org/wiki/Information_retrieval
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Information retrieval
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