"That's all window dressing. That's not fundamental. That's not getting at change and the transformation that must tak…"

"The worker is not the problem. The problem is at the top! Management!"

"Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must le…"

"Blame the process, not the people."

"They realized that the gains that you get by statistical methods are gains that you get without new machinery, withou…"

"I think that people here expect miracles. American management thinks that they can just copy from Japan—but they don'…"

"In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But …"

"Defects are not free. Somebody makes them, and gets paid for making them."

"Improve constantly and forever the system of production and service, to improve quality and productivity, and thus co…"

"Uncontrolled variation is the enemy of quality."