Richard Quest

"I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!"

"I am not angry. I am just disappointed that, once again, a hotel has tried to convince me it will move heaven and earth to ensure I am comfortable when, in reality, it won’t even pass me the coffee pot!"

"A question: when is a bed not a bed? When it is angled lie-flat. My back hurts, my legs ache and my clothes are all rumpled - and all because the airline, which claimed to have a bed, actually offered up a torture machine which I prefer to call a slide."