Norah Barlow

"I retired but to be perfectly frank I was even busier than before. But it wasn’t as rewarding, I still loved management,”"

"We didn’t know at that stage whether many of our residents could die tragically because of the pandemic as we were hearing horror stories from aged care homes overseas. Although we were experienced at caring for people, we just didn’t know what was ahead of us and what it would mean for our company’s viability,”"

"“I loved every minute of it. One of the best management teams and it continues to be great. Through that team we went from being a market pariah to a bit of a market darling,”"

"We pulled back on all unnecessary (mainly capital) expenditure because we couldn’t afford to risk spending any money on anything other than necessities to ensure our residents were well cared for over this time until we knew where the pandemic was going.”"