Kevin Cosgrove

"Lady, there's two of us in this office. We're not ready to die but it's getting bad. [...] I know you've got a lot in the building but we're up on the top. Smoke rises too. Come on, I can barely breathe now — can't see. It's really bad, it's black, it's arid. We're young men, not ready to die."

"My wife thinks I'm all right; I called and said I was leaving the building and that I was fine, and then bang!"

"Hello. We're looking in [...] we're overlooking the Financial Center. Three of us. Two broken windows. Oh, God! Oh--"

"He could often be seen shovelling the walks of elderly widows in winter and helping elderly couples carry bulky packages throughout the year."