Aminu Maida

"simple things like the SIM registration process, how we link our NIN to SIMs, especially with the younger generation who do not have the level of patience that we have,"

"this kind of thing is very important for them; they just want to get things done."

"I think there is a lot that we can do better. So, using the right regulatory framework, we can change things."

"“If we do it right, it will create more jobs and more revenue for the government and we will enable other agencies as well."

"“I will summarize it in this way: we are looking to improve the total quality of their experience, and when we say quality of experience, it’s not necessarily just looking at faster speed coverage, but also the total quality of experience.”"

". “I bet you almost everybody is using a dual or a multiple sim phone, not because we want but because of the need to stay connected. This is our way of staying connected, if this one is not working, the other one will work. So, we need to find a way to make it easier for consumers to decide which networks or service providers they should use."

"Today the commission collects a lot of data, but how do we use that data, how do we present that data? We present data sometimes at the national level, but truly, some of the problems are local, and I doubt if this data is available at the local government or zonal levels. So, we are looking at moving to a place whereby we can start looking at data, maybe at local government levels, so that when we are looking at issues, we can localize them instead of focusing on performance of the industry at the national level."

"commercial dispute”, but one that “it’s not something we can shy away from. It’s in the news and both sides have used the media to influence (the public to make judgment) in their favor but at the end of the day, there’s an agreement."

"promise that I’m going to solve all the problems and fly a rocket to Jupiter. But I can guarantee you we will work towards the sector becoming better (in performance) and I think in the next one year, going back to the emphasis I made on the consumer. We are working towards improving our total customer experience through data collection, transparency, and driving compliance. So, we will at some stage release specific absolute targets to our licensees and we’ll be holding them accountable"