Jun Murai

"There are two key initiatives. Firstly, our sustained investment in talent development over the medium to long term stands out. With a clear focus on enhancing operational capabilities, we anticipate direct growth trajectories. These cultivated human resources serve as catalysts for innovation, fostering partnerships and collaborations with external entities."

"In pursuit of sustainable development goals (SDGs), we’ve collaborated with Kaneka Corporation, a chemical company, to introduce plastic free guest room amenities, leveraging their technology. Additionally, through a strategic human resource alliance with MOL (Mitsui OSK Lines LTD), we now have the capacity to recruit international talent. Our outward looking approach to business alliances consistently yields innovative outcomes."

"Fujita Kanko, primarily a hotelier with a focus on the food and beverage sector, shares historical ties with Tokyu Group. Such partnerships, especially with entities sharing similar backgrounds, serve as conduits for embracing diversity. Hotel Chinzanso Tokyo, originally a Four Seasons Hotel and Resorts property, underwent a transformation, reflecting the dynamics of foreign capital management. By exchanging insights gained from such experiences, mutual learning thrives."

"Contemporary discourse underscores the significance of non financial statements. From a financial standpoint, there’s a notable shift towards evaluating investments in human capital and intangible assets such as brand equity and organizational robustness. Within the hotel industry, gauging customer response, satisfaction, employee morale, and corporate social and environmental responsibility are pivotal metrics. Attentive listening to customer feedback and subsequent business enhancements are pivotal. *Organizational success hinges on fostering diversity, both in terms of employee demographics and customer base. Given the discerning nature of Tokyu Hotels’ clientele, accommodating diverse needs necessitates a workforce that appreciates and celebrates individuality, a facet integral to our success."