Ethan Mollick

"Actual end user adoption has been insanely high, certain surveys that show 65% of marketers, 60% of coders are using Gen AI. But businesses don’t necessarily capture all of that value – that requires rethinking processes and approaches. If I increase everyone’s productivity by 20%... that’s awesome, but how do I as a firm actually collect on that? One way is to fire people, but if you fire people they won’t show you how they’re using AI."

"You have to incentivize it. If employees are worried colleagues will lose respect for them for using AI, or the bank won’t reward them for using AI, or they will get let go because they’ve got AI to do 90% of their tasks, then they’ll never show you how they use it. AI access helps, sharing helps, some education/training helps, as well as showing support at the highest levels of the organization."

"The research shows that juniors don’t know anything special about AI: they use it first, but they don’t learn specialized knowledge from using it."

"Seniors are actually the best able to use AI because they have the expertise, and they can get a sense very clearly of when the AI knows something or if it’s making it up."

"Nobody knows. We don't know what o1's good or bad at yet, no one knows anything about models on release. The question I always ask is: “How is your business figuring out what o1’s useful for?”"