"A business process is a series of steps designed to produce a product or service. Most processes (...) are cross-functional, spanning the ‘white space’ between the boxes on the organization chart. Some processes result in a product or service that is received by an organization's external customer. We call these primary processes. Other processes produce products that are invisible to the external customer but essential to the effective management of the business. We call these support processes."
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Original Language: English
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Sources
Geary A. Rummler, Alan P. Brache (1995). Improving Performance: How to manage the white space on the organizational chart. Jossey-Bass, San Francisco
https://en.wikiquote.org/wiki/Business_process
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Business process
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