Arie W. Kruglanski

"Tension between two or several social entities (individual, group or organizations) which arises from incompatibility of actual or desired responses."

"Manifest bases for conflict may be there in actual inequities in education, but the possibilities for conflict are further increased as the result of underlying factors transferred from other situations."

"under reward power, communications are likely to consist of promises and exchanges of information regarding the positive outcomes each side has in store for the other, thus increasing the likelihood of a mutually satisfactory agreement."