"I don't think business travel is going to change dramatically. You will have three very large multinational mega carriers competing against one another, and the only thing I think that will drive is a greater focus on service levels. Because there will be three big carriers and because business travel is tremendously important, carriers rather than focusing maniacally as they have in the past on growth will focus on hanging onto their share of the business traffic, and that's going mean more attention to better service. People able to pay business-class and first-class fares are going to see improved service levels."
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Businesspeople from the United StatesChief executive officersUniversity of Pennsylvania alumniPeople from Rhode Island
Original Language: English
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"Interview: Former American Airlines CEO Robert Crandall" in BTN (17 January 2014)
https://en.wikiquote.org/wiki/Robert_Crandall
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Robert Crandall
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