"Patient expectations have changed. Many patients are active consumers of health care, comparing quality, service, and cost. They expect the highest technical quality of care, excellent customer service, and good value for the money they pay. They are interested in alternative treatments, and they ask more questions. They spend hours researching on the Internet. They do this for themselves, for their children, and for their aging parents. They judge the quality of the care and service they receive from their perspective."
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Original Language: English
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Liz Osborne,
https://en.wikiquote.org/wiki/Patient
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Patient
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