"[ Total Quality Management (TQM) is] a term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran."
Quote Details
Added by wikiquote-import-bot
Unverified quote
0 likes
Original Language: English
Available Languages (1)
Sources
, "Quality Glossary," at asq.org. Accessed 08.2016
https://en.wikiquote.org/wiki/Kaoru_Ishikawa
Revision History
No revisions have been submitted for this quote.
Categories
Kaoru Ishikawa
(July 13, 1915 - April 16, 1989) was a Japanese organizational theorist, Professor at the Faculty of Engineering at the , noted for his quality management innovations. He is considered a key figure in the development of quality initiatives in Japan, particularly the . He is best known outside Japan for the or cause and effect diagram (also known as fishbone diagram) often used in the analysis of industrial processes.
6 quotes on TrueQuotesView all quotes by Kaoru Ishikawa →
Related Quotes
"The fact must be expressed as data, but there is a problem in that the correct data is difficult to catch. So that I …"
"90 percent of all problems can be solved by using the techniques of data stratification, histograms, and control char…"
"In management, the first concern of the company is the happiness of people who are connected with it. If the people d…"
"Ishikawa, one of the most famous experts of quality control, mentions the following six points as the unique characte…"
"There is so much to be learned by studying how Dr. Ishikawa managed to accomplish so much during a single lifetime. I…"
"All these hundreds of years, from the days of the oldest poetry collections, there have been poems about cherry bloss…"
"Every worm to his taste; Some prefer to eat nettles."
"You are being very demanding indeed. Where, I wonder, will we find the woman to satisfy you? You really should have s…"
"Children retain a great deal, and when they grow up they start going over things and rejudging them from a grownup’s …"
"The quality that we call beauty...must always grow from the realities of life, and our ancestors, forced to live in d…"